All answers can be found in our customer support section or by calling the manufacturer directly for technical questions before returning to order on-line with us. All our audiovisual products are 100% brand new models direct from the Australian suppliers and come with a minimum 12 months manufacturer warranty.

9/10 customers orders are processed without the need for any customer correspondence. Every time your order progresses, an e-mail is sent providing you with all the information and answers you require. Most orders complete within 48 hours. All questions can be answered in the customer support section of the website and you can log-in to check your order status, print your invoice or make a comment if required. We do prefer all correspondence to be undertaken this way so you have a complete written copy for your future reference.

1). We will e-mail confirming receipt of your order.
2). Shortly after, we will e-mail you the name of the sales representative dealing with your order.
3). The e-mail for the our bank detail will be sent to your e-mail shortly, and process your order when we received the payment from you.
4). If the goods are in stock, we will e-mail your delivery details.
5). If your goods are not in stock, we will e-mail to say when they will be available.
6). Once your goods have come back into stock, we will e-mail to reconfirm your order and arrange delivery.
7). Your goods will be sent by a reputable 3rd party courier like DHL or Fastway.
8). Upon receipt of your goods, please inspect and notify us within 48 hours of any shortage/damage.
9). To view your invoice please log-in to your account.