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Tim Wales ,Says :

I placed an order for a television on this website and I was surprised it was delivered as promise to QLD! Woah!



Julianne ,Says :

I was a bit worried before as i had not used this site but when my husband and i decided to go ahead and order, we where not disappointed, product arrived in fantastic condition and arrived in good time. Have had it for a month and still going strong with excellent contrast and colour reproduction and shows a fantastic HD picture. Five stars for you!



Kwok Yan See ,Says :

ORDERED SUNDAY EVENING SAID DELIVERY AFTER 2 WEEKS IN NSW BUT MY ORDER ARRIVED AFTER 6 DAYS! GREAT SERVICE I RECOMMEND THIS SITE.



Nathan Vanderbelt ,Says :

Just like to say thank you for the great service you do. TV was ordered tuesday and arrived Friday, well done everyone .



Lakshmi Prassad ,Says :

Extremely impressed with 1staudiovisual. Price was good, website easy to use, order tracking excellent, courteous and efficient staff, prompt delivery. Overall, an enjoyable experience and I would certainly use this company again in the future.



Keri Sawick ,Says :

I just wanna thank you for making sure my order was delivered on my doorstep as I live on the third floor of the apartment complex. The lady from this website was so friendly she called me to make sure I got the delivery guys arranged to help the one-man courier. Very prompt and friendly service. Thank you guys.



Tim Wales ,Says :

I placed an order for a television on this website and I was surprised it was delivered as promise to QLD! Woah!



Lee Nelson ,Says :

Excellent, 5 stars from me. Updated by e mail every step of the way and received my Blu-Ray player within 4 days.



Sam C William ,Says :

I ordered what I wanted I got what I wanted It was delivered when promised (Driver was helpful) It works just as specified Excellent price, product and service. Thank you!



Ian O ,Says :

Excellent service, regular updates by e-mail & delivered when promised. Would recommended
 
 

All answers can be found in our customer support section, or by calling the manufacturer for technical questions before returning to order on-line with us. All our audiovisual products are 100% brand new models direct from the UK’s manufacturer and come with a minimum 12 month warranty.

9 out of 10 customer orders are processed without the need for any customer correspondence. Every time your order progresses, an e-mail is sent providing you with all the information and answers you require. Most orders are completed within 48 hours. All questions can be answered in the customer support section of the website and you can log-in to check your order status, print your invoice or make a comment. We do prefer all correspondence to be undertaken this way so you have a complete written copy for your future reference.
1). We will e-mail you confirming receipt of your order. (Mon-Fri)
2). Shortly after that, we will e-mail you the name of the sales representative dealing with your order.
3). If the product is in stock, we will e-mail your delivery details.
4). If the product that you have ordered is not in stock, we will e-mail to inform you when it will be available.
5). The moment that the product that you have ordered is in stock, we will e-mail to reconfirm your order and arrange delivery. Please note that no payment is taken from your card until the goods are sent out to you for delivery.
6). Your goods will be sent by a reputable 3rd party courier like DHL or TNT.
7). Upon receipt of your goods, please inspect and notify us within 48 hours of any shortage/damage.
8). To view your invoice please log-in to your account.
 
 
Order Cycle
We aim to have your order processed and your chosen item awaiting dispatch as soon as posible depending on the urgency of your request i.e. if you have indicated 'next business day' delivery, we can have the goods with you the very next day.

PENDING
Waiting to process.

PROCESSING
Order being processed

AWAITING DESPATCH
Order awaiting 3rd party courier pick up.

DELIVERY
Order out for delivery.

COMPLETED
Order complete, you can log-in for your invoice.
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