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How can I print my invoice?
Once your order has been successfully completed, your invoice will be available to print if you log-in to your account on our website.

I require a refund.
To cancel your order or request a refund please log-in and let us know in writing.

When can I expect my refund?
  1. If we did not process your order, we will not have received payment from your bank. Please contact your bank directly to say you no longer wish to proceed with this purchase and they will put the funds back into your account.
  2. If we did process your order, we can arrange a refund in 5-7 days.
  3. If you have received the goods, we have to wait until they are returned and inspected before a decision can be made. Ordinarily this takes 7-14 days but should a dispute then arise, we reserve the right to withhold the refund for up to 30 days until the matter is resolved to both parties' satisfaction.

What is deferred payment?
Once you complete your payment on-line, your card issuing bank puts this into their “deferred payment scheme”. This means it is not taken from you account but reserved by your bank. It can only be transferred to us once we verify that we have despatched the goods. If we do not have stock or cannot process your order we will inform you. You can then choose to wait for our stock to arrive or notify us that you no longer wish to proceed with this purchase and we will abort the deferred payment and your funds will be released in your account.

 
 
     
 
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Order Cycle
We aim to have your order processed and your chosen item awaiting dispatch as soon as posible depending on the urgency of your request i.e. if you have indicated 'next business day' delivery, we can have the goods with you the very next day.

PENDING
Waiting to process.

PROCESSING
Order being processed

AWAITING DESPATCH
Order awaiting 3rd party courier pick up.

DELIVERY
Order out for delivery.

COMPLETED
Order complete, you can log-in for your invoice.

Morris ,Says :

Outstanding service from a first class company with prices to match. Impeccable from ordering to delivery and the most informative and accurate tracking system I have come across. Even a small problem, not of 1staudiovisuals making (a missing part), was promptly and courteously solved within 1 day of speaking to customer service who, incidently, epitomise the excellence of this company. Faultless in every way and No.1 in my Favorites. Without doubt will be recommended.



Arthur ,Says :

Received my UA46C7000 today Excellent service from the team at 1st audio visual. By far the cheapest on the market, and rapid delivery, proved outstanding the system itself is brilliant, sound is excellent. but menu too complicated for old fogies like me and the missus.



Dylan ,Says :

I took the option to pay for my TV through bank transfer where the funds were transferred within 3 days; the next morning I had conformation of payment and the products were dispatched that evening. I was playing with it the day after that. 1st Audio Visual kept me up to date with the progress of my order as it moved through the system.I was so impressed that I went back to them a couple of weeks later to get a Blu-ray player. The prices are very competitive, the service is fantastic and I would recommend purchasing AV products from this site.



Ronald ,Says :

Excellent Service. excellent price. TV delivered within a week of ordering which is better than most other online retailers. Well done keep up the good work



Stephen ,Says :

Best price what I found arround and also good quality sound then I expected. Thanks



MK RABINOWITZ ,Says :

I was at work when delivery was expected so I put a note on the door saying deliver it to the neighbour which the couriers duly did. Within an hour of delivery I had a call from 1st Audo checking this was in order. I thought this was brilliant service as I couldnt afford time off work and felt reassured by the call many thanks



Alec ,Says :

Great service, saved loads compared to high street prices. Would definitely buy from you again. All sorted really quickly and I was kept fully informed at all stages. Delivery team made an error though and did not deliver on the time you said, Something about the courier sent the TV to Shellharbour first instead of Wollongong. They did sort and deliver at a time suitable for us , and somebody kept on informing us of the situation so it was okay



Sameer ,Says :

After having been stung by another company when buying a TV, I was hesitant to do it online again. 1staudiovisual have been brilliant. The communication throughout the order process was first class and delivery was very quick. Thanks for a very satisfying online purchase!



Virginia ,Says :

Great service. Cant believe I ordered TV Friday evening, it was dispatched Monday evening and Id received it by 5pm Tuesday especially as I has chosen the free delivery option. Would use this company again and would recommend it too.



Prakash ,Says :

Great product for great price and fantastic service. I received email every time from an actual person,and I can call to check on updates



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